Blog

Blog

What Are AI Agents

What Are AI Agents

Nupur-Bhade Vilas | 2 min

Insights from Kustomer’s 2024 AI Agent & Customer Service Index

Insights from Kustomer’s 2024 AI Agent & Customer Service Index

Brian Lastovich | 3 min

The 10 Best HIPAA Compliant CRM Software for 2024

The 10 Best HIPAA Compliant CRM Software for 2024

Brian Lastovich | 20 min

Introducing Enhanced Reporting for KIQ

Introducing Enhanced Reporting for KIQ

Nupur-Bhade Vilas | 2 min

Is Zendesk Worth It? Hmm... See The Pros & Cons

Is Zendesk Worth It? Hmm... See The Pros & Cons

Brian Lastovich | 13 min

20 Best Intercom Alternatives & Competitors (as of May 2024)

20 Best Intercom Alternatives & Competitors (as of May 2024)

Brian Lastovich | 21 min

Unveiling Our New "AI-Designed" Logo - A Leap into the Future of Creativity!

Gabe Larsen | 2 min

Introducing KIQ Agent Assist — Increasing Agent Efficiency by 65% With a Breakthrough AI-Powered Agent Copilot

Introducing KIQ Agent Assist — Increasing Agent Efficiency by 65% With a Breakthrough AI-Powered Agent Copilot

Nupur-Bhade Vilas | 5 min

The 20 Best Zendesk Alternatives & Competitors (Based on User Reviews & Ratings)

The 20 Best Zendesk Alternatives & Competitors (Based on User Reviews & Ratings)

Brian Lastovich | 23 min

How Much Does Zendesk Really Cost? We Did The Math.

How Much Does Zendesk Really Cost? We Did The Math.

Brian Lastovich | 16 min

Top 8 Zendesk Features Teardown: Advantages & Disadvantages

Top 8 Zendesk Features Teardown: Advantages & Disadvantages

Brian Lastovich | 7 min

Unveiling the Inside Track: Exploring Key Customer Service Solutions and Pitfalls

Unveiling the Inside Track: Exploring Key Customer Service Solutions and Pitfalls

Brian Lastovich | 4 min

Top Metrics and Strategies for How to Measure Customer Service

Top Metrics and Strategies for How to Measure Customer Service

Brian Lastovich | 4 min

Complete Guide: What Is Personalized Customer Service?

Complete Guide: What Is Personalized Customer Service?

Brian Lastovich | 4 min

6 Ways to Maintain a Winning Customer Service Strategy

6 Ways to Maintain a Winning Customer Service Strategy

Brian Lastovich | 5 min

Top 10 Customer Experience Podcasts You Should Listen To

Top 10 Customer Experience Podcasts You Should Listen To

Brian Lastovich | 4 min

5 Examples of Proactive Support You Can Follow

5 Examples of Proactive Support You Can Follow

Brian Lastovich | 5 min

7 Chat Etiquette Tips for Best-in-Class Customer Service

7 Chat Etiquette Tips for Best-in-Class Customer Service

Brian Lastovich | 6 min

6 Personalized Customer Service Examples

6 Personalized Customer Service Examples

Brian Lastovich | 5 min

The Benefits of Customer Service Solutions and How They Improve Businesses

The Benefits of Customer Service Solutions and How They Improve Businesses

Brian Lastovich | 5 min

Introducing Kustomer University, The New Virtual Learning Platform

Introducing Kustomer University, The New Virtual Learning Platform

Brian Lastovich | 2 min

7 Tips for Agent Self-Care & Avoiding Burnout in Customer Service

7 Tips for Agent Self-Care & Avoiding Burnout in Customer Service

Brian Lastovich | 6 min

How to Create the Most Comprehensive Report from Your Customer Satisfaction Survey

How to Create the Most Comprehensive Report from Your Customer Satisfaction Survey

Brian Lastovich | 6 min

Kustomer Secures $60M in Funding to Unleash Its Potential as a Standalone Company

Kustomer Secures $60M in Funding to Unleash Its Potential as a Standalone Company

Kustomer Krew | 2 min

Kustomer Embarks on a New Chapter as a Standalone Company

Kustomer Embarks on a New Chapter as a Standalone Company

Brad Birnbaum | 2 min

Achieving a 360-Degree Customer View Isn’t as Tough as You Think

Achieving a 360-Degree Customer View Isn’t as Tough as You Think

Brian Lastovich | 4 min

What Is Live Chat and Why Is It Great For Your Business?

What Is Live Chat and Why Is It Great For Your Business?

Brian Lastovich | 7 min

Top Modern Customer Service Expectations You Need to Know

Top Modern Customer Service Expectations You Need to Know

Brian Lastovich | 5 min

4 Elements of E-Commerce Customer Service: Tips to Improve Customer Experience

4 Elements of E-Commerce Customer Service: Tips to Improve Customer Experience

Brian Lastovich | 3 min

5 Ways to Add Convenience to the Customer Experience

5 Ways to Add Convenience to the Customer Experience

Brian Lastovich | 4 min

How Customer Service Conversations Can Resolve Tricky Situations

How Customer Service Conversations Can Resolve Tricky Situations

Brian Lastovich | 5 min

Are You Implementing 24/7 Customer Service? Here are 9 Reasons Why You Should!

Are You Implementing 24/7 Customer Service? Here are 9 Reasons Why You Should!

Brian Lastovich | 6 min

Everything CX Leaders Need to Know About CSAT

Everything CX Leaders Need to Know About CSAT

Brian Lastovich | 5 min

Complete Guide: What Is Customer Experience

Complete Guide: What Is Customer Experience

Brian Lastovich | 12 min

7 Effective Ways to Improve Your Online Customer Service

7 Effective Ways to Improve Your Online Customer Service

Brian Lastovich | 5 min

Kustomer Joins Meta to Evolve Digital Customer Service

Kustomer Joins Meta to Evolve Digital Customer Service

Brad Birnbaum | 2 min

Why Customer Service Efficiency Is More Important Than Ever

Why Customer Service Efficiency Is More Important Than Ever

Brian Lastovich | 3 min

The Importance of Compassionate Customer Service and Truly Human CX

The Importance of Compassionate Customer Service and Truly Human CX

Brian Lastovich | 4 min

Automate Even More Conversations With Kustomer’s New Chatbot Features

Automate Even More Conversations With Kustomer’s New Chatbot Features

Brian Lastovich | 4 min

10 Customer Service Podcasts to Add to Your Rotation

10 Customer Service Podcasts to Add to Your Rotation

Brian Lastovich | 4 min

Digital Customer Service: What It Is and Why It Matters

Digital Customer Service: What It Is and Why It Matters

Brian Lastovich | 5 min

Top 8 Customer Service Trends You Need to Know

Top 8 Customer Service Trends You Need to Know

Brian Lastovich | 4 min

Benchmarks: What We’re Seeing For Average Handle Time and First Resolution Time in Q2 & Q3 2020

Benchmarks: What We’re Seeing For Average Handle Time and First Resolution Time in Q2 & Q3 2020

Brian Lastovich | 3 min

Starting a Revolution: The Launch of the Customer Service Secrets Podcast

Starting a Revolution: The Launch of the Customer Service Secrets Podcast

Gabe Larsen | 3 min

15 Best Omnichannel Customer Support Platforms

15 Best Omnichannel Customer Support Platforms

Brian Lastovich | 20 min

Freshdesk vs. Zendesk: 2024 Comparison Guide (Mega Showdown)

Freshdesk vs. Zendesk: 2024 Comparison Guide (Mega Showdown)

Brian Lastovich | 21 min

Top 17 Gorgias Alternatives & Competitors for 2024 (+ Real User Feedback)

Top 17 Gorgias Alternatives & Competitors for 2024 (+ Real User Feedback)

Brian Lastovich | 12 min

The 10 Best Enterprise Help Desk Software: 2024 SaaS Buyer’s Guide

The 10 Best Enterprise Help Desk Software: 2024 SaaS Buyer’s Guide

Brian Lastovich | 16 min

The Great AI Logo Experiment: A Lighthearted Leap into Design & The Serious Success of KIQ

Gabe Larsen | 2 min

The Benefits of A Modern CRM for Financial Services

The Benefits of A Modern CRM for Financial Services

Kustomer Krew | 6 min

The Kustomer Service Pulse: 2023's Viral Customer Service Moments

The Kustomer Service Pulse: 2023's Viral Customer Service Moments

Kustomer Krew | 4 min

That's a wrap: 5 Key Learnings from the AI/CX Virtual Summit 2023

That's a wrap: 5 Key Learnings from the AI/CX Virtual Summit 2023

Brian Lastovich | 4 min

Introducing CRM Powered Proactive Messaging

Introducing CRM Powered Proactive Messaging

Kustomer Krew | 2 min

Introducing KIQ Customer Assist: A Next-Gen AI Customer Service Bot Driving Efficiency by 45%

Introducing KIQ Customer Assist: A Next-Gen AI Customer Service Bot Driving Efficiency by 45%

Kustomer Krew | 1 min

5 AI/CX Virtual Summit Voices Shaping the Future of Customer Experience

5 AI/CX Virtual Summit Voices Shaping the Future of Customer Experience

Brian Lastovich | 3 min

The Kustomer Advantage: Unleashing the Power of Data, AI, and More

The Kustomer Advantage: Unleashing the Power of Data, AI, and More

Kustomer Krew | 2 min

Unlocking the Future: Join Us at the AI/CX Virtual Summit!

Unlocking the Future: Join Us at the AI/CX Virtual Summit!

Brian Lastovich | 6 min

The Kustomer Service Pulse: Worst Customer Service Moments

The Kustomer Service Pulse: Worst Customer Service Moments

Kustomer Krew | 4 min

The Kustomer Service Pulse: Customer Experience in the Digital Era: The Impact of AI and Automation

The Kustomer Service Pulse: Customer Experience in the Digital Era: The Impact of AI and Automation

Kustomer Krew | 2 min

Four Ways You’re Already Using Generative AI in Your CX — or Should Be

Four Ways You’re Already Using Generative AI in Your CX — or Should Be

Brian Lastovich | 4 min

Get Real-Time Assistance for Customer Service Agents

Get Real-Time Assistance for Customer Service Agents

Brian Lastovich | 4 min

Your Agents Need Customer Service Coaching and Less Micromanaging. Here’s How.

Your Agents Need Customer Service Coaching and Less Micromanaging. Here’s How.

Brian Lastovich | 4 min

Bring Back Unhappy Customers With Bulk Messaging

Bring Back Unhappy Customers With Bulk Messaging

Brian Lastovich | 4 min

The Kustomer Service Pulse: Viral Customer Service Moments

The Kustomer Service Pulse: Viral Customer Service Moments

Kustomer Krew | 3 min

How to Decrease CX Costs by Improving Agent Productivity

How to Decrease CX Costs by Improving Agent Productivity

Brian Lastovich | 3 min

No More Data Silos: How Integrating Your CRM & CX Platforms Improves CSAT Scores

No More Data Silos: How Integrating Your CRM & CX Platforms Improves CSAT Scores

Brian Lastovich | 3 min

How to Stop Service Agent Burnout With These 5 Tips – Featuring Gabe Larsen

How to Stop Service Agent Burnout With These 5 Tips – Featuring Gabe Larsen

Gabe Larsen | 9 min

Fostering Success in Customer Experience: Blending Human and Artificial Intelligence for Optimal Results

Fostering Success in Customer Experience: Blending Human and Artificial Intelligence for Optimal Results

Brian Lastovich | 19 min

Leveraging Customer Service AI Without Losing the Human Touch

Leveraging Customer Service AI Without Losing the Human Touch

Brian Lastovich | 5 min

Unlocking the Potential: Harnessing Real-Time Conversational Customer Feedback to Drive Business Growth

Unlocking the Potential: Harnessing Real-Time Conversational Customer Feedback to Drive Business Growth

Kustomer Krew | 3 min

Data Quality: A Crucial Factor for AI Success in Customer Service

Data Quality: A Crucial Factor for AI Success in Customer Service

Jillian Zatta | 4 min

4 Ways to Relieve Agent Friction with Customer Service Management

4 Ways to Relieve Agent Friction with Customer Service Management

Brian Lastovich | 5 min

A Day In The Life Of A Gen Z Service Agent: Why AI Is Causing A Customer Service Revolution

A Day In The Life Of A Gen Z Service Agent: Why AI Is Causing A Customer Service Revolution

Gabe Larsen | 4 min

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