Unlock the future of phone support: AI Agent voice interactions that are automated, intelligent, and available 24/7.

Summary

• Kustomer Voice is enhanced with AI - all built natively into the platform

• AI Agents automate phone support at no additional cost

• Kustomer’s CRM ensures personalization of customer interactions with AI Agents on the phone

For the past decade, Kustomer has put the customer at the center of everything we do. Because voice remains a preferred support channel for consumers, we launched native Voice in September to help our customers simplify and streamline their operations. Today, we are launching something truly special by allowing AI Agents to access the native Voice capabilities in our platform. Now you don’t have to worry about purchasing AI Voice add-ons to integrate with Kustomer.

Customers want the ability to speak to a brand directly for support. In fact, a
McKinsey survey revealed that 71% of Gen Z respondents still prefer live phone conversations for contacting companies for help. Being available on every customer’s preferred channel is essential in today’s landscape. But it's not just about offering voice support—it’s about providing the best possible voice experience. With generative AI’s rapid rise, we recognized the unique opportunity to make these experiences even better.

The challenge with standalone AI Voice solutions has often been dealing with complicated third-party integrations that lead to inconsistent experiences. But not anymore. With Kustomer’s AI Voice, we’re delivering a seamless, integrated solution that puts customer experience front and center, just as we always have.

Kustomer Is The First To Release Its Own Native AI Voice Solution

With this launch we're taking a big step beyond just using AI for text-to-speech and IVR support. Kustomer is the first customer service provider to offer true, AI-powered conversational assistance on Voice natively in our platform without a third-party integration. There are a lot of customer service providers promising AI Agents that can answer the phone, but none that offer what we do:

1. Built-In, No Extra Fees: AI Voice isn’t a third-party add-on or an expensive integration. AI Agents and Voice are both native to the Kustomer platform, meaning you can access and start using it immediately—without paying for additional features.

2. Personalized Interactions: We leverage the customer data and historical interactions already stored in Kustomer’s CRM to provide customized responses for each customer. For example, the AI Agent can automatically verify a customer calling in over the voice channel, and use their customer information to tailor responses based on past interactions. The result? Meaningful, one-to-one conversations that solve issues faster.

3. 24/7 Availability: Quick and timely responses are considered most important for ‘excellent customer service’ according to Kustomer’s 2024 AI Agents and Customer Service Index. AI Agents enable phone support 24/7. This ensures no customer is left behind—no matter when or where they call from.

4. Touch Tone Interaction: We know that not everyone wants to speak to an AI agent, so we’ve built in support for touch-tone interactions for customers who prefer this method. Whether by voice or keypad, our AI agents adapt.

5. AI Summaries: Receive immediate summaries of Voice conversations for quick consumption and seamlessly transfer between or among agents ensuring continuity and context.

6. Powerful Analytics: Real-time insights are gleaned from your data reports so you can track how well the AI Agent is handling customer support calls, view customer satisfaction rates, and identify areas for improvement.

CRM Powers Personalization that Keeps Customers at the Center

Kustomer Voice leverages the latest advancements in generative AI technology combined with a robust CRM to have contextually relevant and helpful voice interactions with customers. Offering automated phone support with this degree of personalization and accuracy marks a significant breakthrough for the customer service industry. Now, businesses no longer have to stress about the costs of live phone support and can scale these types of customer interactions without having to hire or purchase more technology.

Try Voice powered by AI Agents from Kustomer today!

For more information about how AI Agents work within the Kustomer platform, request a demo!